We use high-quality materials such as stainless steel, surgical steel, and 18K gold plating. These materials make our jewelry durable, tarnish-resistant, and safe for most sensitive skin types. However, if you have severe metal allergies or sensitivities, we recommend checking compatibility before wearing.
Gold plating is a process where a thin layer of real gold is bonded to a durable base metal such as stainless steel or brass. Our 18K gold-plated pieces offer the luxurious look of solid gold at a more affordable price. To keep your jewelry shining, avoid contact with water, lotions, perfumes, and harsh chemicals, and store it in a dry place when not in use.
Both are strong, corrosion-resistant metals, but there’s a small difference: Stainless steel is durable, long-lasting, and tarnish-resistant — perfect for everyday jewelry. Surgical steel is a specialized type of stainless steel that’s extra hypoallergenic and safe for sensitive skin.
We recommend removing your jewelry before showering, swimming, or exercising to maintain its shine and finish. Water, sweat, and chemicals can cause plating to fade over time.
Use a soft cloth to gently wipe away oils and dirt after each wear. Avoid using harsh cleaning solutions. For extra shine, use a jewelry polishing cloth designed for plated or stainless steel pieces.
All Purrkiss jewelry is lovingly made to order by our trusted production partner, ShineOn, with facilities located in the USA and Europe. Your order will ship from the facility closest to your delivery address.
Each jewelry piece is made to order, which means it’s custom-crafted just for you. Please allow 2–5 business days for production and packaging before your order ships.
Once shipped, estimated delivery times are: USA: 2–5 business days Canada & Europe: 5–10 business days Rest of the world: 10–15 business days Please note: shipping times may vary depending on location, holidays, and customs.
Yes! You’ll receive a shipping confirmation email with tracking once your order leaves the ShineOn facility. Tracking updates may take 24–48 hours to appear.
We begin processing orders as soon as they’re placed to ensure fast delivery. If you need to make a change or cancel, please contact us within 12 hours of placing your order at info@purrkiss.com . After production starts, we’re unable to modify or cancel the order.
We’re so sorry if your order arrives less than perfect. Please email info@purrkiss.com with your order number and a photo of the item. We’ll gladly replace it at no cost to you.
Because all jewelry pieces are custom made to order, we do not accept returns or refunds unless the item arrives damaged or defective. For more details, please review our Return & Refund Policy.
If your tracking shows “Delivered” but you can’t find your package: Check with household members and neighbors. Contact your local post office. If you still need help, email us at info@purrkiss.com and we’ll assist as best we can. Please note that we’re not responsible for orders marked as delivered by the carrier.
At this time, we don’t offer fully custom message cards. However, we’re always adding new designs — check back often for new options!
