Refund policy

The PurrKiss Happiness Guarantee

At PurrKiss, your happiness is our top priority. We take great pride in the quality of the jewelry and message cards we offer. Because each piece is made to order, we have established the following policy to ensure a smooth experience for you.

1. Our 30-Day Happiness Guarantee If your order arrives damaged, defective, or incorrect, we will fix it immediately. Whether it is a printing error or a broken component, we offer a 100 percent Free Replacement or a full refund.

  • Reporting Period: Please reach out to us within 30 days of delivery.

  • How to report: Simply email info@purrkiss.com with your order number and a clear photo of the issue. Our team will handle the rest.

2. Made to Order Nature Each PurrKiss treasure is created specifically for your order the moment you purchase it. For this reason, we are unable to accept returns or exchanges for change of mind or incorrect size selection once production has started. However, if you have any concerns about your order, please contact us. We are a small team of cat lovers and we always want to help make things right.

3. Simple Resolution Process Once we verify a defect or damage, we will provide one of the following at no cost to you:

  • Replacement: We will send a brand new replacement of the item to you.

  • Refund: If a replacement is not preferred, we will issue a full refund to your original payment method. These are typically processed within 5 to 10 business days.

4. Need Help? For any questions regarding your order, please contact us. Email: info@purrkiss.com