Shipping policy
Shipping Region
PurrKiss currently ships only within the United States.
Shipping Options and Costs
We offer the following shipping options for U.S. orders:
- FedEx 2Day® – $11.99 for the first item, $4.95 for each additional item*
- USPS Ground Advantage – $5.99 for the first item, $4.95 for each additional item*
*Rates may vary based on order details.
Delivery typically takes 2–5 business days once your order has been shipped. Please note that delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.
Free Shipping Promotions
From time to time, we offer Free Shipping on selected products or sitewide during special sales or promotions. When available, the free shipping offer will automatically apply at checkout with no code required.
Shipping Confirmation & Tracking
You will receive a shipping confirmation email with a tracking number once your order leaves the ShineOn facility.
Tracking information may take 24–48 hours to update.
Incorrect Address Policy
Please double-check your shipping address before submitting your order.
If an incorrect address is provided and the package is returned, we can resend it once you cover the re-shipping cost.
We are not responsible for orders delivered to incorrectly entered addresses.
Order Not Received
If your tracking shows “delivered” but you have not received your package:
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Check with household members and neighbors.
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Contact your local post office for details.
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If the issue persists, email us at info@purrkiss.com, and we’ll assist as best as possible.
Please note we are not responsible for packages marked as delivered by the carrier.
Questions?
For any shipping-related questions, contact us at info@purrkiss.com — we’re happy to help!