Cat Mom Corner

Q: What’s the difference between stainless steel and surgical steel?

Both are strong, corrosion-resistant metals. Stainless steel is durable and tarnish-resistant — perfect for everyday wear. Surgical steel is a specialized, hypoallergenic type safe for sensitive skin.

Q: Where is my jewelry made and shipped from?

All Purrkiss jewelry is made to order by our trusted production partner, ShineOn, with facilities in the USA and Europe. Orders ship from the facility closest to your address.

Q: How long does production take?

Each jewelry piece is made to order. Please allow 2–5 business days for production and packaging before your order ships.

Q: How long does shipping take?

Estimated delivery times: USA: 2–5 business days, Canada & Europe: 5–10 business days, Rest of world: 10–15 business days. Times may vary due to location or customs.

Q: Can I change or cancel my order?

If you need to change or cancel your order, contact us within 12 hours of placing it at info@purrkiss.com. After production starts, changes or cancellations aren't possible.

Why Cats Make the Best Soulmates

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Cats are more than pets. They are soulmates with whiskers. Explore why their love is unmatched and the ways they bring joy, comfort, and companionship every day.

Why Cats Make the Best Soulmates

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Cats are more than pets. They are soulmates with whiskers. Explore why their love is unmatched and the ways they bring joy, comfort, and companionship every day.

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Losing a beloved cat is never easy. This gentle guide helps you choose the perfect piece of cat memorial jewelry to honor the love, memories, and paw prints left on...

Love, Loss, and Memory: A Gentle Guide to Choos...

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Losing a beloved cat is never easy. This gentle guide helps you choose the perfect piece of cat memorial jewelry to honor the love, memories, and paw prints left on...

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Explore our sweetest cat lover jewelry and watercolor message card designs — the purr-fect gift for yourself or someone special.

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Explore our sweetest cat lover jewelry and watercolor message card designs — the purr-fect gift for yourself or someone special.

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Celebrate your love for your furry best friend with the purr-fect piece of jewelry! Discover why cat moms are falling in love with the love knot necklace — a beautiful...

Love Knot Necklace for Cat Moms: Purr-fect Mean...

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Celebrate your love for your furry best friend with the purr-fect piece of jewelry! Discover why cat moms are falling in love with the love knot necklace — a beautiful...

Jewelry Care & Materials

1. What materials do you use?

We use high-quality materials such as stainless steel, surgical steel, and 18K gold plating. These materials make our jewelry durable, tarnish-resistant, and safe for most sensitive skin types. However, if you have severe metal allergies or sensitivities, we recommend checking compatibility before wearing.

2. What is gold plating?

Gold plating is a process where a thin layer of real gold is bonded to a durable base metal such as stainless steel or brass. Our 18K gold-plated pieces offer the luxurious look of solid gold at a more affordable price. To keep your jewelry shining, avoid contact with water, lotions, perfumes, and harsh chemicals, and store it in a dry place when not in use.

3. What’s the difference between stainless steel and surgical steel?

Both are strong, corrosion-resistant metals, but there’s a small difference: Stainless steel is durable, long-lasting, and tarnish-resistant — perfect for everyday jewelry. Surgical steel is a specialized type of stainless steel that’s extra hypoallergenic and safe for sensitive skin.

4. Can I wear my jewelry in the shower or while swimming?

We recommend removing your jewelry before showering, swimming, or exercising to maintain its shine and finish. Water, sweat, and chemicals can cause plating to fade over time.

5. How should I clean my jewelry?

Use a soft cloth to gently wipe away oils and dirt after each wear. Avoid using harsh cleaning solutions. For extra shine, use a jewelry polishing cloth designed for plated or stainless steel pieces.

Frequently Asked Questions

1. Where is my jewelry made and shipped from?

All Purrkiss jewelry is lovingly made to order by our trusted production partner, ShineOn, with facilities located in the USA and Europe. Your order will ship from the facility closest to your delivery address.

2. How long does production take?

Each jewelry piece is made to order, which means it’s custom-crafted just for you. Please allow 2–5 business days for production and packaging before your order ships.

3. How long does shipping take?

Once shipped, estimated delivery times are: USA: 2–5 business days Canada & Europe: 5–10 business days Rest of the world: 10–15 business days Please note: shipping times may vary depending on location, holidays, and customs.

4. Will I receive tracking information?

Yes! You’ll receive a shipping confirmation email with tracking once your order leaves the ShineOn facility. Tracking updates may take 24–48 hours to appear.

5. Can I change or cancel my order?

We begin processing orders as soon as they’re placed to ensure fast delivery. If you need to make a change or cancel, please contact us within 12 hours of placing your order at info@purrkiss.com . After production starts, we’re unable to modify or cancel the order.

6. What if my jewelry arrives damaged or defective?

We’re so sorry if your order arrives less than perfect. Please email info@purrkiss.com with your order number and a photo of the item. We’ll gladly replace it at no cost to you.

7. What is your return or refund policy?

Because all jewelry pieces are custom made to order, we do not accept returns or refunds unless the item arrives damaged or defective. For more details, please review our Return & Refund Policy.

8. What happens if my package is lost or marked “delivered” but I didn’t receive it?

If your tracking shows “Delivered” but you can’t find your package: Check with household members and neighbors. Contact your local post office. If you still need help, email us at info@purrkiss.com and we’ll assist as best we can. Please note that we’re not responsible for orders marked as delivered by the carrier.

9. Can I include my own custom message?

At this time, we don’t offer fully custom message cards. However, we’re always adding new designs — check back often for new options!

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Cat Mom Corner

Why Cats Make the Best Soulmates

Why Cats Make the Best Soulmates

Love, Loss, and Memory: A Gentle Guide to Choos...

Love, Loss, and Memory: A Gentle Guide to Choos...

Gift Yourself or a Loved One: Unique Cat Mom Je...

Gift Yourself or a Loved One: Unique Cat Mom Je...

Love Knot Necklace for Cat Moms: Purr-fect Mean...

Love Knot Necklace for Cat Moms: Purr-fect Mean...

Jewelry Care & Materials

Frequently Asked Questions

Country/region

Country/region

Cat Mom Corner

Jewelry Care & Materials

Frequently Asked Questions

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